Monday, February 20, 2012

Continued.....Sleeping Bull and Plunging Tiger


Picture Courtesy: Wikipedia
I had to come home rejected and dejected because, my set of documents would never work. It meant that that I had to take internet connection in one of my friend's name (My Indian friend)

Then the next day, I went to the same office. I had all the documents ready. I was so eager and was dying to get my connection back. I told the lady at the counter to make haste and provide me the fastest possible service. As a customer, I thought I was King and I expected the commercial world to treat me like one. But ironically, I ended up becoming a king that begged. Even after the submission of documents, I was told to wait for 72 hours. Things took crazier turns and I became ever more aware about how that company was robbing me off!

I was not only the most infuriated customer that day. There were several others who sounded more disappointed and more unhappy about the services. 

With deep sense of regret, I finally returned home. 72 hours wait was long enough loose all my trust in that company (especially customer care). With the exclusion of weekends from those 72 hours, my wait became even longer. I had to wait for more than 5 more days! 

After those 5 grueling days. It was even more disappointing. I was still barred from using the net work. By then I was angry beyond the plunging tiger. I have already spent few hundreds going to that office and calling different people. I knew I was wasting not only my resources but I was also loosing lot of energy and time. Most important of all, I was loosing my patience.

I went there in person as to find what the f* problem was. But the lady in the counter, with an air of confidence told me that, I would be connected to net by evening. But I never felt assured.

True to my prediction There was no net even after all those waiting hours. I felt exhausted and tired, I felt the strongest sense of betrayal. I rushed to the office Thinking it could be my last, but only to find out that my connection request being rejected for apparently no big reason. I felt ashamed. More than that I felt miserable and humiliated.   

I asked the person as to what I should do to get the connection. I also asked him what was the big deal in it. It was even more painful because, those people were not understanding what I had to say. Their English was equally miserable like their Hindi. (may be they preferred speaking Gujarati in order to avoid me)

I went back to the lady in the counter and made my last plea. After few minutes, she referred me to her colleague. Her colleague looked energetic and was full of energy. He showed my rejected application form. He also told me the reason for the rejection. It was the signature of my friend where c and e were slightly different in their size. Wooww what an observation !!!!!!

The event that followed was even more shocking. He filled up a new form for me and then FORGED my friend's signature. Spellbound and dazed, I asked him whether that was OK. He nodded 'yes'. He told me to wait for at least 24 hours.

The next morning was a miracle, His forged signature worked and I got the internet connection.

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